Direct Media Services Corporation, known as DMS Corporation, is a professional BPO (Business Process Outsourcing) company for the ground transportation industry, providing 24/7 outsourced taxi and limo dispatch, reservation, and customer support services to transportation businesses. When a passenger calls your company, our team answers on your behalf, takes the booking, and manages the ride from
start to finish.
Everything a transportation company needs to run smoothly, handled by live dispatchers
24 hours a day, 7 days a week, 365 days a year.
Our dispatchers take ride requests, assign drivers, confirm pickups, and handle delays or changes in real time — day, night, and holidays.
We capture bookings from phone, email, text, and web, and enter them accurately into your dispatch software with full trip
details.
Real-time flight tracking at every major US airport, with pickup times adjusted automatically for early or delayed
arrivals.
We send trip sheets, monitor driver locations, and instantly reassign rides when plans change — clear instructions for drivers, accurate ETAs for passengers.
With DMS Corporation, you get a truly 24/7/365 dispatch team trained specifically for the taxi and limo industry — at up to 60% less than the cost of in-house staff. We work inside your existing software, answer every call under your brand name, and guarantee zero missed calls and zero double bookings. From fast 72-hour onboarding to transparent reporting and a dedicated account manager, we scale with your fleet so you can focus on growing your business.
Getting started is simple: share your rates, fleet details, and booking tools, and we set up call forwarding and train our team on your policies. Within 72 hours, DMS dispatchers are answering your calls, booking rides, and coordinating drivers — while you track everything through regular reports.
Tell us about your fleet, service area, rates, and current booking tools.
We configure call forwarding, connect to your dispatch software, and train our team on your policies.
Our dispatchers start answering calls, booking rides, and coordinating drivers, usually within 72 hours.
You receive regular reports and a dedicated account manager while we handle the day-to-day operations.
Direct Media Services Corporation (DMS Corporation) provides 24/7 dispatch, reservation management, customer support, flight tracking, and driver coordination services for limousine, chauffeur, black car, airport shuttle, and taxi companies across the United States.
A taxi and limo dispatch service (also called a limo BPO or transportation call center service) is an outsourced team that answers your customer calls, takes reservations on your behalf, assigns drivers to trips, tracks flights, and manages communication between your office, drivers, and passengers. DMS Corporation provides this service 24 hours a day so transportation companies can operate without an in house dispatch staff.
Yes. Our dispatch center operates 24 hours a day, 7 days a week, 365 days a year, including nights, weekends, and all major holidays.
We work with limo companies, chauffeur services, black car operators, airport transfer and shuttle services, taxi and cab companies, party bus operators, ski resort transportation providers, and NEMT companies.
Yes. Our dispatchers are experienced with Limo Anywhere, iCabbi, Auto Cab, Moovs, Cab Startup, Ground Alliance, and many custom booking systems. If you use a different platform, we will train our team on it during onboarding.
Pricing depends on your call volume, fleet size, and the level of coverage you need. We offer flat monthly plans and per-booking pricing. Contact us for a free quote; most clients save significantly compared to hiring in-house dispatchers.
"DMS Corporation provided the reliable 24/7 coverage we desperately needed. Their team handles night shifts and weekend rushes flawlessly. A must-have BPO partner for scaling any fleet!"
"Outsourcing to DMS Corporation slashed our overhead costs while actually improving our dispatch times. Their operators are highly trained and incredibly professional."
"The DMS Corporation team seamlessly integrated with our software and handles peak-hour chaos with total ease. They act like a true extension of our own office."
"Handing our dispatch over to DMS Corporation gave me my life back. Their call handling is prompt, and they proactively manage driver issues. Outstanding service and total peace of mind."
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